Terms & Conditions

1. All Sales Are Final

All purchases are final. Customers must carefully inspect their merchandise before leaving the store.

We do not accept returns, exchanges, or refunds on wedding gowns, accessories, or any other merchandise.

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2. Special Order Wedding Gowns

A minimum deposit of 60% is required when placing a special order for a wedding gown.

The remaining balance must be paid in full within 30 days after the gown arrives at the store.

All special orders are custom ordered and are considered final sale.  Once an order has been placed with the designer, it cannot be canceled, changed, return or refunded.

All special orders are non-refundable and non-transferable.

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3. Off-the-Rack Wedding Gowns

Wedding gowns purchased off the rack must be paid in full at the time of purchase.

All off-the-rack gowns are sold “as is.”

Any cleaning, repairs, or alterations needed will be the sole responsibility of the customer.

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4. Delivery & Shipping

Estimated delivery or shipping dates provided by designers or manufacturers are not guaranteed.

Unexpected delays are beyond our control and are not subject to refunds or compensation.

If the customer cannot pick up their order in person, shipping can be arranged for an additional fee.

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5. Storage Policy

All orders must be picked up within 30 days of arrival at the store.

After 30 days, a $75 monthly storage fee will be applied.

If the gown is not picked up and the balance is not paid within 90 days of arrival, the customer will forfeit the gown and all payments made.

No exceptions. No refunds. No transfers.

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6. Order Cancellations

Customers may cancel an order at any time; however, all payments made prior to the cancellation date are non-refundable.

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7. Rush Orders

Rush orders are available for an additional fee of $325, with an estimated delivery time of approximately 10 weeks depending on the designer.

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8. Oversized Gowns & Custom Modifications

Oversized gowns, special sizing, or custom design modifications may require additional charges depending on the designer's policies and requirements.

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9. Alterations Policy

Emma’s Bridal and Boutique does not provide alterations in-house.

Customers are responsible for arranging alterations with a third-party seamstress or tailor of their choice.

Emma’s Bridal and Boutique may provide recommendations for alteration specialists; however, these are independent businesses, and we are not responsible for their services, pricing, workmanship, or results.

All alteration arrangements, payments, and fittings are solely between the customer and the alteration provider.

Emma’s Bridal and Boutique is not liable for any damage, changes in fit, delays, or issues resulting from third-party alteration services.

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10. Appointment Policy

Appointments are recommended to ensure proper service and fitting time.

We kindly ask customers to limit the number of guests attending appointments to maintain a comfortable shopping experience.

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11. Appointment Cancellation & No-Show Policy

When booking an appointment with Emma’s Bridal and Boutique, customers agree to our appointment policy.

If a customer cancels or reschedules an appointment within 24 hours of the scheduled appointment time, or fails to show up for the appointment, a $35 cancellation/no-show fee will be charged.

Appointments must be canceled or rescheduled at least 25 hours in advance to avoid this charge.

By booking an appointment, the customer authorizes Emma’s Bridal and Boutique to charge the card on file for the $35 fee in the event of a late cancellation or no-show.

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12. Payment Methods

We accept credit cards, debit cards, and cash for all transactions.

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13. Children & Property Damage Policy

For the safety of all customers and to protect our merchandise, children must be supervised at all times while inside the store.

Emma’s Bridal and Boutique is not responsible for supervising children during appointments.

Customers are fully responsible for any damage caused by themselves, their guests, or children accompanying them to the appointment.

Any damage to gowns, accessories, furniture, décor, mirrors, or any other store property may result in a charge for repair or replacement of the damaged item.

By booking an appointment, the customer agrees to assume full responsibility for any damage caused by members of their party while on the premises.

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14. Liability

Emma’s Bridal and Boutique is not responsible for any damage, loss, or alterations to merchandise once it has been delivered or leaves the store premises.

Additionally, Emma’s Bridal and Boutique is not responsible for any injuries, accidents, or incidents that may occur to customers, guests, or children while on the premises, including slips, trips, or falls.

By entering the store, customers and their guests assume all risk of personal injury and agree not to hold the boutique or its staff liable for any such incidents.

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Customer Agreement

By Booking an appointment and/or purchasing merchandise from Emma's Bridal & Boutique, the customer confirms that they have read, understood, and agreed to all Terms and Conditions stated above.